The French version of this policy is the authoritative version under Quebec law. This English translation is provided for convenience only.

This policy describes how the Clinique de l'entre-deux (legal name: Regroupement Psychologues Montréal inc., Quebec enterprise number 1174267766) collects, uses, retains and discloses personal information obtained through this website. It is drawn up in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as modernized by Law 25.

This policy applies only to data collected through the lentre-deux.ca website. Information collected within a therapeutic relationship is covered by the professional secrecy regime of the Ordre des psychologues du Québec (OPQ) and is governed by a separate, specific informed consent obtained at the start of treatment.

1. Person responsible for the protection of personal information

In accordance with section 3.1 of the Act, the person responsible for the protection of personal information is:

Dr. Martin Belzile
Person responsible for the protection of personal information
Email: confidentialite@lentre-deux.ca

2. Information we collect

We collect the following information:

Information you provide: name, email address, phone number, and any content included in a message sent through the contact form or by email.
Technical information:IP address, browser type, operating system, pages viewed, and access dates and times. These are recorded in our hosting provider’s server logs and are used for security and technical troubleshooting.
Cookies: see section 8.

We do not collect sensitive categories of personal information (ethnic origin, political opinions, biometric data, etc.) through this website.

3. Purposes of collection

The information is used solely to:

respond to your inquiries or appointment requests;
send you information you have requested about our services;
maintain the security, integrity and proper operation of the site;
meet our legal and professional obligations.

Information is never used for commercial prospecting, automated profiling, or automated decision-making.

4. Disclosure to third parties

We never sell or rent your information. We may rely on technical service providers (subcontractors) who act only on our instructions and under written confidentiality agreements:

Web hosting— for serving the site and retaining technical logs.
Email delivery service— to forward messages received via the contact form to the clinical team.
Database service— to operate the blog.

Disclosure may also occur if required by law (court order, regulatory inquiry by the OPQ, etc.).

5. Disclosure outside Quebec

Some of our service providers (hosting, email) may store or process information outside Quebec, including elsewhere in Canada, in the United States, or in the European Union. Before any disclosure outside Quebec, we conduct a privacy impact assessment to ensure that the information will receive equivalent protection, in accordance with section 17 of the Act. You may write to us for the up-to-date list of jurisdictions involved.

6. Retention period

Information submitted through the contact form is kept only as long as necessary to handle your request, then destroyed or anonymized no later than 12 monthsafter the last interaction, unless a therapeutic relationship is established (in which case the clinical record is governed by the OPQ’s record-keeping rules — minimum five-year retention after the last service). Technical logs are retained for short periods agreed upon with our hosting provider.

7. Your rights

You may, at any time:

Access the information we hold about you and obtain a copy.
Correct any information that is inaccurate, incomplete or ambiguous.
Withdraw your consent for a specific use.
Request deletion of your information, where the law permits.
Request that dissemination cease, or that information be de-indexed (section 28.1 of the Act).
Be informed of any disclosures made to third parties and of the recipients.

To exercise any of these rights, please write to the person identified in section 1. We will respond within 30 days.

8. Cookies

The site uses a minimal number of cookies, strictly necessary for proper operation (security, load balancing). If we deploy analytics cookies or any other cookies that are not strictly necessary, your prior consent will be requested through a preferences-management banner. You may withdraw this consent at any time.

9. Clinical confidentiality

The content of any consultation, therapy session, or professional service is protected by professional secrecy, enshrined in section 9 of the Quebec Charter of Human Rights and Freedoms and the Code of ethics of psychologists. That regime is stricter than this policy and is the subject of a separate informed consent at the start of treatment.

10. Security

We take reasonable technical and organizational measures to protect personal information: TLS encryption for all communications with the site, restricted access to internal tools through authentication, and confidentiality agreements with subcontractors. In the event of a confidentiality incident presenting a serious risk of harm, we will follow the notification obligations required by law (notice to affected individuals and to the Commission d’accès à l’information).

11. Changes

This policy may be updated to reflect regulatory, technical or operational changes. The date at the top of this page reflects the latest revision. For significant changes, a notice will be displayed on the site.

12. Recourse

If you are not satisfied with how your request is handled, you may file a complaint with the Commission d’accès à l’information du Québec: cai.gouv.qc.ca.

Privacy policy